Sales Associate

Sales Associate
Department: Field
Reports To: Store Manager Supervises
Direct Reports:
OBJECTIVE: The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES: Drive for Results * Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. * Maintains knowledge of current sales and promotions; maintains pricing and visual standards. * Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. * Participates in visual directives including monthly store sets and sales floor maintenance. Customer Experience * Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience. * Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices. * Reinforces buying decisions at the checkout and achieves add on goals including gift card sales. * Signs up clients for reward program. * Builds and maintains a solid customer following through clienteling and wardrobing. * Knows current product fit and style assortment offerings in store and on-line. * Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book. Operational Excellence * Supports replenishment activities that keep the store full and abundant. * Assists with locate fulfillment. * Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed. * Assist with boutique cleanliness and organization.

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